So if you get the message saying that your email address doesn’t have an account associated with it, press the Sign Up button at the bottom of the Log In page, and you can create a new account. The account you create in our app is used to manage content that you create in the app, such as waypoint comments, custom routes, and recorded tracks. The account you used to make your in-app purchase is your Apple ID, which has nothing to do with the account that you create within our app. If you enter your email address in the Forgot Password step, but the app tells you there is no account associated with that email address, it’s likely you never created an account in the app. The subject line of the email will include your username, so if the problem is that you entered your username incorrectly, you can skip the password reset link and go straight back to logging into your account with the correct username. Enter your email address here, and you will receive an email with a password reset link (remember to check your Spam folder!). If you still can’t get into your account with your username spelled correctly, or if you can’t remember your username, press the “Forgot Password” button on the Log In page. Characters are case-sensitive, so please double-check that you have entered your username and password correctly. You must login using your username and not your email address. Send us the screenshot as an attachment to You can take a screenshot on iOS devices by pressing the lock button and home button at the same time (or the lock and volume-up buttons if you’re on an iPhone X model). If you don’t see your purchase, you may have to change the Date Range at the top of the list.Ħ. Find your past purchase and take a screenshot of it. On the Account Settings screen, select Purchase History (you may have to scroll down).ĥ. Do not select “Purchased” in this step).Ĥ. Tap your User Account image again (make sure to tap the the top line/folder. Tap your user account image in the top right corner.ģ. If you do not see a purchased trail guide here, please let us know and provide proof of purchase so we may help restore your guides:Ģ. Each trail guide will say either “Download”, “Open”, or “Show Bundle”Ī) “Download” indicates you’ve purchased the trail guides and can download themī) “Open” indicates you’ve already downloaded themĬ) “Show Bundle” indicates that there are multiple sections in the trail guide.You will then see all of your purchased trail guides (past and present).In “Store View” you will see a “My Purchases” section at the top of pageĪ) If it is minimized, click the arrow to expand the drop down.Click the “Store” icon on the bottom menu.To view your past purchases or recently purchased trail guides in the FarOut App please:
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